İSTANBUL AVRUPA » BULGARISTAN Bus Ticket

This agreement is issued with regards to the obligation to enter into an agreement for sales made on the internet in accordance with the Distance Contracts Regulations published in the Official Gazette dated November 27, 2014 and numbered 29188 and the preliminary information document and the agreement text for sale are as follows.

SELLER

Consumers shall send all their requests and complaints to the above mentioned organization.

BUYER

The person who buys the passenger transport ticket.

SUBJECT

The subject of this agreement is to determine rights and liabilities pursuant to the provisions of Law on the Protection of Consumers no. 4077, Distance Contracts Regulation ("Regulation") and Law on the Regulation of Electronic Commerce no. 6563 in relation to the sales and delivery of passenger ticket which is sold by the SELLER in electronic media via https://www.metroturizm.com.tr/ website of the SELLER to the BUYER.

PRODUCT INFORMATION and DELIVERY

This subject of this agreement is a bus passenger ticket, which consists of the ticket, sales price, payment type, point of departure, point of destination, travel date, departure time, seat number and other information in relation to the time on which the order is concluded and sent to the buyer's e-mail address.

GENERAL PROVISIONS

BUYER declares that the BUYER is informed and has given the necessary approval in the electronic media by reading the rudiments regarding the delivery with sales price and payment type, basic qualities of the passenger ticket which is the subject of the agreement.

Passenger ticket which is the subject of the agreement shall be received from the closest branch of the SELLER by the BUYER before the beginning of the travel.

Passenger ticket which is the subject of the agreement is delivered to the BUYER personally. Therefore, as the BUYER receives the BUYER's passenger ticket, the BUYER is obliged to submit the BUYER's identity card and credit card which is used in this transaction to the SELLER's employee in charge.

BUYER declares and accepts the authenticity of the data including mobile phone number entered to the system during the purchase of the ticket and on the website, but not limited with these, and gives consent in advance to collecting, using this data; using electronic communication devices such as automatic calling machines, faxes, electronic mail, short message for marketing and informing about Metro Turizm campaigns and sharing them with third persons and institutions which are not the parties of the agreement to this end.

BUYER may immediately withdraw this consent given for using and sharing of communication information to the SELLER by applying via e-mail, telephone, fax or legal processes without any charges.

RIGHT OF WITHDRAWAL

The BUYER shall have the right to withdraw from the contractual passenger ticket during the order stage and until 24 (twentyfour hours) before the departure time specified in the e-mail sent to the BUYER. It is obligatory to notify the SELLER in person, by fax, email or telephone within this period in order to use the right of withdrawal. If this right is exercised, the ticket is returned to the BUYER. If the passenger transport ticket is purchased by the BUYER from the SELLER company branch, the BUYER shall only use the right of withdrawal related to this ticket by applying to the SELLER company branch personally along with the BUYER's ID and credit card.

If there is less than 24 (twentyfour) hours to the departure time of vehicle, the ticket price shall not be refundable. Tickets can be postponed until 12 (twelve) hours before the departure time of the vehicle, in which case the BUYER gives open ticket to the SELLER; the BUYER can use this ticket to travel on the same route for 6 (six) months at an appropriate trip. Right of withdrawal shall not be used for the ticket if there is less than less than 12 (twelve) hours to the departure time, no open ticket shall be given and the purchased ticket shall be deemed invalid.

SPECIAL PROVISIONS

The vehicle seat scheme is shown on the screen while you buy a ticket on the internet. This scheme shows the seats suitable for men and women. As the BUYER selects a seat, the BUYER is obliged to select the seat correctly indicated as appropriate for his or her gender. Otherwise, if there is another suitable seat during the trip, the BUYER shall be given the related seat, if there is no suitable seat, the ticket shall be invalid and the ticket price shall not be refunded.

The Ticket bought is valid for the Date/Time and Route written on it. The ticket not used on the date and time written shall be invalid. In case of loss of the articles checked and which is not appraised, no charge more than three times of the ticket price shall not paid. The SELLER shall not be responsible of the forgotten, lost or stolen articles in the Bus and Local service shuttles.

Extra transportation fee is charged for baggage exceeding 30 kg.

Criminal liability arising in the examination of the article checked by showing the ticket and receiving baggage check in administrative and judicial authorities belongs to the baggage owner. The BUYER should ask for the baggage check in case the BUYER submits the baggage as he/she gets on the vehicle at the beginning of the travel.

The SELLER undertakes to refund the whole price of the ticket in the applications made until 24 hours before the departure time and to issue open ticket valid for 6 months in the applications made until before 12 hours before the departure time of the bus.

CONFIDENTIALITY

The BUYER shall not share credit card information with others. The BUYER agrees that the SELLER is not in any way responsible for the use of the credit card information by anyone other than himself/herself and is solely responsible for the security of this information. The BUYER accepts and declare that the SELLER is not directly or indirectly responsible due to any negligence and fault of the BUYER in cases such as security, storage of credit card information, not submitting this information to the third persons, not allowing the third persons to use this information; in case the SELLER incurs loss due to any negligence or fault, the BUYER accepts and declares to compensate the loss.

DEFAULT AND LEGAL CONSEQUENCES

If the BUYER goes into default in the transactions made with credit card, the card owner shall pay interest In this case, the relevant bank takes legal action, the costs and counsel's fee may be demanded from the BUYER and in any case, if the BUYER goes into default due to the debt, the BUYER accepts to pay the loss and damage of the SELLER occurring due to the deferred discharge of debt.

REGISTRATION OF MATURITY

During the period of this Agreement, in case the BUYER goes into default in paying two installments consecutively or within a year, all debts that have arisen and/or that will arise due to the Agreement shall be due.

COMPETENT COURT

In the disputes that may arise of this Agreement, Civil Courts of General Jurisdiction in the locations where Consumer Courts and Consumer Arbitration Committees are not present and in the BUYER's and SELLER's locations until the value is declared by the Provincial Minister of Science, Industry and Technology.

PROVISION

In the event that the order is concluded, the BUYER shall be deemed to have accepted all the conditions of this agreement. In case any provision in this Agreement becomes invalid or impracticable, other provisions of this Agreement shall not lose their validity. This agreement shall be kept by the SELLER for three years and a copy shall be submitted to the BUYER in case it is requested.

6698 Sayılı Kanun Kapsamında Düzenlenen Aydınlatma Metni

Metro Turizm Seyahat Organizasyon ve Ticaret A.Ş. www.metroturizm.com.tr internet sitesine girerek bilet işlemi yapan ve üye olanların paylaşmış olduğu ad-soyad, T.C. Kimlik numarası, iletişim bilgisi, seyahat ve güzergâh bilgisi, kart bilgilerine ilişkin kişisel verilerini;

Kişinin seyahat belgesinin doğru düzenlenebilmesi; Hizmete karşılık ödemenin alınabilmesi; Şirketimizin uyguladığı kampanyalardan haberdar olması ve faydalanabilmesi; Şirketimizin şikâyet, öneri, teşekkür, biletlemeye ilişkin satış ve iptal işlemleri hizmetlerinin yürütülmesi; Doğabilecek uyuşmazlıklarda delil olarak kullanılması Amaçlarıyla sınırlı olarak işlenmektedir.

Bu kişisel veriler herhangi bir uyuşmazlık halinde ödenen ücretlerin iade edilebilmesi ve tazminatların ödenebilmesi için şirketimiz ana distribütörü Metro Rent A Bus Otobüs Kiralama A.Ş. ile ve müşteri öneri, şikâyet ve alınan hizmete ilişkin taleplerin değerlendirilmesi ve gerekirse ödemelerin yapılması için Atlas Yazılım ve Bilişim Hizmetleri Ticaret A.Ş. ile aracılık/acentelik sıfatıyla faaliyetlerimizi yürüten üçüncü şirketler ile gerekli olduğu hallerde kamu kurum ve kuruluşları ile ve hizmet sırasında ve sonrasında ortaya çıkabilecek her türlü durum için hizmet aldığımız sigorta şirketleri de dâhil olmak üzere her türlü destek hizmeti kuruluşları ile mevzuatın ve yapılan sözleşmelerin izin verdiği ölçüde hukuken zorunlu olduğu durumlarda onayınız da alınmak suretiyle paylaşılmaktadır.

Bu kişisel veriler, Kişisel Verileri Koruma Kanunu’nun 5. Maddesinde belirtilen “ilgili kişinin temel hak ve özgürlüklerine zarar vermemek kaydıyla veri sorumlusunun meşru menfaati için zorunlu olması” ve ‘’bir sözleşmenin kurulması veya ifasıyla doğrudan ilgili olması” hukuki sebebine dayalı olarak internet sitesi üzerinden kısmen veya tamamen otomatik şekilde veya veri kayıt sisteminin bir parçası olarak otomatik olmayan şekilde işlenmektedir.

Kanunun “ilgili kişinin haklarını düzenleyen” 11. Maddesi kapsamındaki taleplerinizi “Veri Sorumlusuna Başvuru Usul ve Esasları Hakkında Tebliğ”e göre Metro Turizm Seyahat Organizasyon ve Ticaret A.Ş.’nin Büyük İstanbul Otogarı B2 Geçiş Bloğu A2 Kulesi Arası Kot:61-90 Bayrampaşa/İSTANBUL adresine yazılı olarak iletebilirsiniz.

Passenger ticket refund right warranty fee is TRY 2 per passenger.
Passengers who request the ticket refund right may refund their ticket until up to 4 hours of departure time.
During ticket refunding all cost is refunded except the warranty fee.
Also even if the travel date passes, you may receive the full refund cost of your ticket with any official excuse document.

Would you like to receive ticket refund right?